Privacy Policy

Date: 18 July 2025
Company Name: NG Joinery Services Ltd.
Registered Address: 9 Inchgarth Avenue, Forfar DD8 3LZ
Contact Email: neilgj28@gmail.com
Phone: 07889 866244

1. Introduction

This Privacy Policy outlines how NG Joinery Services Ltd. ("we", "our", or "us") collects, uses, stores, and protects your personal data. We are committed to ensuring your privacy is protected and compliant with the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

We may collect the following types of personal information:

  • Name and contact details (email address, phone number, mailing address)

  • Information about your enquiry or use of our services

  • Website usage data (e.g., IP address, browser type, browsing behavior)

  • Marketing preferences

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries or requests

  • To provide you with our joinery services

  • To improve our services and website

  • For internal record-keeping and administrative purposes

  • To send marketing communications you have opted into

  • To create lookalike audiences on platforms like Facebook, Instagram, and Google for digital marketing purposes (see section 5 below)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: Where you have given clear permission for us to process your data (e.g., marketing sign-ups)

  • Contractual necessity: To fulfil our obligations under a contract

  • Legitimate interests: For purposes such as improving our services or marketing to potential customers, provided your rights do not override our interests

  • Legal obligation: Where we are required to comply with the law

5. Use of Data for Lookalike Audiences

We may use your anonymized or hashed data to create lookalike audiences via advertising platforms (such as Meta/Facebook or Google Ads) to identify new customers with similar characteristics to our existing customers.

  • Your data is not directly shared with third parties for this purpose.

  • The data is processed in a secure, privacy-compliant way (e.g., hashing email addresses before upload).

  • You can opt out of this use at any time by contacting us (see section 10).

6. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share data with:

  • Trusted third-party service providers (e.g., website hosting, email platforms)

  • Advertising platforms (for marketing purposes as explained above)

  • Regulatory bodies or law enforcement agencies, where required

All third parties are contractually obligated to handle your data securely and in compliance with UK GDPR.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Once data is no longer needed, it is securely deleted or anonymized.

8. Your Data Protection Rights

Under the UK GDPR, you have rights including:

  • Right to access – You can request copies of your personal data.

  • Right to rectification – You can ask us to correct inaccurate information.

  • Right to erasure – You can ask us to delete your data.

  • Right to object – You can object to data processing for direct marketing.

  • Right to restrict processing – You can ask us to limit data use.

  • Right to data portability – You can request your data in a transferable format.

To exercise any of these rights, please contact us at neilgj28@gmail.com.

9. Cookies and Tracking

Our website may use cookies to enhance user experience and gather analytics. You will be prompted to consent to cookies where applicable, and you can manage your preferences at any time via your browser settings.

10. Opting Out and Contacting Us

If you would like to:

  • Opt out of marketing communications or lookalike audience use

  • Request access to or deletion of your data

  • Ask questions about this policy

Please contact us:
Email: neilgj28@gmail.com
Phone: 07889 866244

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or for legal reasons. The latest version will always be available on our website, and we encourage you to review it regularly.